Re: Archive only???
Posted: Sun Jul 04, 2010 11:28 pm
Doug Reid wrote: I can't see how the HDR and D8B forums were costing them anything, since the mods were AWOL 99 percent of the time. If it were my company, I would keep the forums running as a PR tool.
I agree, if the PR was positive, but .......
I've spent a ton of money over the years on Mackie gear, but I guarantee that I will look elsewhere from now on.
And that's exactly what's wrong with the PR, There are a lot of posts like that, from people who find themselves with abandoned products that still should have plenty of life left in them. This isn't just a Mackie problem, but people come to the Mackie forum to complain (usually to deaf ears). And potential customers see this and look elsewhere for their abuse.
I think I'm going to write an article about what sustaining engineering is and why we should pay enough for our gear to cover its cost.