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Sorry But I need help (System 43 error)

Discussion board for Mackie's d8b Digital Console users.

Sorry But I need help (System 43 error)

Postby John Bordeaux » Tue Jun 29, 2010 6:37 pm

Please forgive me, I am a newbie to the d8b and this forum so any help would be greatly greatly appreciated. A friend of mine gave me his d8b that he used years ago last year. I tried to catch up with him and he is not the dj at the club where he used to work. At first I thought that I wouldn't be using the console because it wasn't a C24 or DM4800. However, since then I have been reading about OTB mixes and I want to upgrade from my Yamaha O1v since I have had good success with it. I figured the d8b would be a step up?

I was happy and excited but my problem is that I can't get it to boot up! I keep getting the System Error 43 message. I don't know what to do. I thought that I checked the connections correctly, there was no disk in the drive, I connected the mouse and keyboard and they lit up. However, I am still getting the error message. This console has one digital fx card, I could not determine the name of it but it had a mackie symbol. It also has the Apogee card and I removed and reset it to no avail. It has the digital i/o card with the AES/EBU input and the S/PDIF connections and one optical 8 digital card and three tape cards ranging from 1-24. On the actual computer, there was no disk in the drive.

On the back of the computer there was the mouse connection that I connected a mouse to as well as a keyboard connection that I connected the keyboard to. *****However, there were was a plug connection over the keyboard connection that I left unplugged (Console data)? I did not receive a plug for the console data slot. So I am off to the store to purchase one to see if this is a fix?***** There was also a plug over the mouse connection that I left unplugged? It also looks like there was a third connection for a monitor that I left unplugged? An ethernet connection with a silver type of word clock looking connector that I did not have either connection plugged. And finally, a

I know that he was not running version 5 and I didn't want to spend a lot of money without having a better understanding of what would work. Does anyone know if I purchased a copy of the version 5 operating system if that would bypass this problem altogether? I really want to see what an otb mix would sound like on the d8b.

Your help and patience is appreciated. Just a thought....... you know how when you think you've figured it all out, studied, practiced and most of all "dreamed" and then all of a sudden something doesn't go as expected and you get that "sinking feeling", well that's where I am right now. This console would be so great for me since it was free and if it worked all I would have to do is save up for the rest of my dream gear. Oh well, thanks for listening and your help.

BTW-I am really starting to think that the missing console data connection may be my problem. Please share your thoughts. Thank you so much.

Jay
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Re: Sorry But I need help (System 43 error)

Postby Petersueco » Tue Jun 29, 2010 11:44 pm

First thing you have to do is connect the Console Data cable. Mouse and keyboard are also essential.

The "Error 43" is a generic message that means the console can't communicate with the computer inside the CPU or that computer has not booted well or that the software is not installed/running.

You should also connect a video monitor screen to the RGB port to see what happens when the CPU boots.

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Re: Sorry But I need help (System 43 error)

Postby John Bordeaux » Wed Jun 30, 2010 12:57 am

Thank you Peter for your reply. I picked up a console data cable, however, it is a dual-headed cable, allowing serial data transfer between two PC's via either the DB9 male or DB25 male serial port. Although it connects to the computer and console I am wondering does it have to be a direct connection only?

I did connect the keyboard, the mouse and the monitor. There was one last connection and an ethernet that I could not connect to anything. Once the system came on I got the same error message but I was able to see what it was saying. While the computer was coming on it said the following: Award Bios v4.51PG ...Checksum error-Defaults loaded. I clicked through that screen and it loaded the onscreen Mackie symbol and the mixer where I could see the faders. Then I got an "Alert Message" that read Error: DSP Control card not ready. Last know state: reset...I could not push continue because the mouse was not working?

Do you think I can get this thing to working? I am going to track down another Console Data cable just in case the one I have is the problem. Also I read the Mackie site and they suggested that I put a new battery in the computer that "CRO32" doohickie? The flat silver battery.

Any suggestions, again thank you for your help Sir.

John Bordeaux
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Re: Sorry But I need help (System 43 error)

Postby John Bordeaux » Thu Jul 01, 2010 12:16 am

Hey Peter today I got the correct console data cable and replaced the CRO32 battery but still same error. I'm ready to try something else I just don't know what to so next. Any thoughts? Thank you

Jay
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Re: Sorry But I need help (System 43 error)

Postby John Bordeaux » Thu Jul 01, 2010 1:49 pm

Thanks Peter I got it to work the only thing that I am having problems with now is the keyboard and mouse. The Bios was the problem with a checksum error. After fixing that the only way I could get the system to boot was to disconnect he mouse. Now there are no "One Moment Please..." screens. But my mouse and keyboard aren't working? So close so close.
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Re: Sorry But I need help (System 43 error)

Postby John Bordeaux » Thu Jul 01, 2010 4:25 pm

Neanderthal alert!!!!!!! I promise that this thing was working last night but now the board is frozen at One moment please or it boots up but none of the faders or buttons are responsive. Please help needed! SOS
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Re: Sorry But I need help (System 43 error)

Postby Casey_Pittman » Thu Jul 01, 2010 8:11 pm

Maybe try removing all the FX cards and the in & out cards. Do you have the stock mackie clock card to put in it? Then Iwould try going back into your bios and reseting to the default. If all else fails after that maybe a reinstall of the OS would help. If it boots up then shut it down & try reseating the FX & I/O cards one at a time, powering up to see if any error messages pop up after installing one of the cards.

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Re: Sorry But I need help (System 43 error)

Postby Petersueco » Thu Jul 01, 2010 8:50 pm

¿Did you get an original Console Data cable? When the console becomes non responsive it's usually because the Console Data cable is loose. Reconnect it at both end. Check for some bent pins too. Reconnect the Big Ass power cable too. Be sure you turn it really tight connected.

Also, after you change the battery, you have to reset the BIOS settings.

Find out what motherboard you have and download the BIOS settings PDF. HERE

BTW the Ethernet connector in not essential. You only need it to transfer files from the d8b to another computer via network.

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Re: Sorry But I need help (System 43 error)

Postby John Bordeaux » Thu Jul 01, 2010 9:38 pm

I hope it's Ok if I can call you guys my new friends. No error messages, the mouse and keyboard are working. I had to remove the midiman card 1x1. That was the only way to get things to working. When I reinstalled the console started giving me the "Opening" waiting message. So I just removed it. Now I haven't checked for audio yet by connecting all my gear. That's next and I will let you know. BTW-I don't have any OS disk and I hope I don't need them real soon but I am starting to feel better.

Can I get a new midi card? If so where? OS, plugins, etc..... Thanks friends

I will keep you posted once I connect cables.

Jay
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Re: Sorry But I need help (System 43 error)

Postby Petersueco » Fri Jul 02, 2010 2:30 am

MIDI cards are very difficult to find. But I don't think there is a problem with your card though.

As I told you before, you have to check the BIOS settings, all of them. Reinstall the card and check you BIOS again.

BTW ¿did the board come with the MIDI cable?

Cheers.
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